Company Contact Information:
Address: Office No 2, 1st floor, Sher Plaza, Sadiq abad, Rawalpinidi, Islamabad Pakistan
Phone: +923126966869
Email: thisismhammad1@gmail.com
Q: What constitutes a service agreement with Assistiq Global?
A: A service agreement is established once the client signs the Master Service Agreement (MSA) and pays the initial invoice for BPO, VA, or support services.
Q: What are the payment terms for BPO and Virtual Assistant services?
A: Standard services are typically billed on a prepaid monthly retainer or a bi-weekly invoicing schedule, depending on the agreed-upon contract.
Q: What is the client’s responsibility regarding software licenses?
A: The client is responsible for providing and paying for any third-party software licenses (like Zendesk, CRM seats, VOIP lines) required for our agents to perform their duties.
Q: Is there a non-solicitation clause regarding your employees?
A: Yes. Clients agree not to directly hire, poach, or solicit any Assistiq Global employee or contractor for a minimum of 24 months after the termination of our contract without paying a buyout fee.
Q: How is service termination handled?
A: Either party may terminate the standard month-to-month agreement by providing a written notice of at least 30 days, unless a different notice period is specified in the MSA.
Q: What is Assistiq Global’s liability limit?
A: While we strive for perfection, Assistiq Global’s liability for any errors, omissions, or service interruptions shall not exceed the total fees paid by the client in the immediate one month preceding the incident.
Q: Can the service scope be changed after signing an agreement?
A: Yes. Service scope, required hours, and agent count can be scaled up or down. Changes requiring additional resources will be reflected in a new addendum and adjusted billing.
Q: What is the policy on unacceptable client behavior?
A: Assistiq Global maintains a zero-tolerance policy for abuse, harassment, or discrimination against our staff. We reserve the right to immediately terminate services if agents are subjected to hostile environments.
Q: Are the service rates subject to change?
A: We reserve the right to adjust our rates to account for inflation or operational costs. Clients will be provided with a minimum of 30 days written notice before any rate changes take effect.
Q: What jurisdiction governs these terms and conditions?
A: These terms shall be governed by and construed in accordance with the laws of Pakistan. Any legal disputes shall be resolved in the competent courts of Islamabad/Rawalpindi.