Frequently Asked Questions (FAQ) – Assistiq Global

Welcome to Assistiq Global! We specialize in empowering businesses worldwide through top-tier outsourcing, customer support, and dispute assistance. Below are answers to the most common questions about our services and operations.

🏢 Company Overview & Location

Q: What is Assistiq Global?

A: Assistiq Global is a comprehensive Business Process Outsourcing (BPO) agency. We partner with businesses across the globe to handle their back-office tasks, frontline customer service, and specialized administrative operations so they can focus on growth and scaling.

Q: Where is Assistiq Global located?

A: Our headquarters are based in Pakistan. You can find us at: Office No 2, 1st floor, Sher Plaza, Sadiq Abad, Rawalpindi, Islamabad, Pakistan.

💼 Services Offered

Q: What specific customer support channels do you offer?

A: We provide full-spectrum, multi-channel customer support to ensure your clients are always heard. Our dedicated teams manage:

• Live Chat Support: Real-time assistance for website visitors.

• Email Support: Professional and timely responses to customer inquiries.

• Phone Support: Inbound and outbound call center services.

Q: What is Payment Dispute Assistance?

A: Payment disputes and chargebacks can heavily impact a business’s revenue. Our specialized team helps you navigate and manage payment disputes by compiling evidence, dealing with payment gateways, and working to recover lost funds efficiently.

Q: What does your Technical Support cover?

A: Our technical support team is trained to assist your users with software troubleshooting, product onboarding, bug reporting, and step-by-step IT issue resolution, ensuring a seamless user experience for your brand.

Q: Can I hire a Virtual Assistant through Assistiq Global?

A: Yes! We offer highly skilled Virtual Assistant (VA) services. Our VAs can manage your calendar, handle data entry, perform market research, process orders, and handle daily administrative tasks to keep your business running smoothly.

🌍 Operations & Partnerships

Q: Do you only serve businesses in Pakistan?

A: Not at all! Our motto is “Empowering Businesses Worldwide.” We partner with companies globally, offering flexible support hours and multilingual communication to cater to international markets and time zones.

Q: How do you ensure the quality of your BPO services?

A: We believe in rigorous training, continuous monitoring, and strict quality assurance protocols. Our agents are thoroughly trained on your specific brand voice, products, and operational procedures before they interact with your customers.

📞 Contact Information

Q: How can I get in touch to discuss a potential partnership?

A: We would love to hear from you and discuss how we can support your business. You can reach out to our management directly via:

• Phone / WhatsApp: +923126966869

• Email: thisismhammad1@gmail.com

Q: How quickly can you set up a support team for my business?

A: The onboarding timeline depends on the complexity of your requirements and the size of the team needed. Please email us at thisismhammad1@gmail.com or call +923126966869 to schedule a consultation, and we will provide a custom proposal and launch timeline.