Company Contact Information:
Address: Office No 2, 1st floor, Sher Plaza, Sadiq abad, Rawalpinidi, Islamabad Pakistan
Phone: +923126966869
Email: thisismhammad1@gmail.com
Q: What information does Assistiq Global collect from clients?
A: We collect business contact details, billing information, and necessary operational data required to perform BPO and customer support services on your behalf.
Q: How is my customers’ data handled during BPO operations?
A: Your customers’ data is handled with strict confidentiality. Our agents access it only through secure platforms provided by you, solely for the purpose of resolving customer inquiries or payment disputes.
Q: Do you sign Non-Disclosure Agreements (NDAs)?
A: Yes. We happily sign comprehensive NDAs before starting any project to ensure your proprietary business processes and customer lists remain completely confidential.
Q: Where is client data stored?
A: Whenever possible, we operate directly within the client’s CRM, Helpdesk, or payment gateway. We do not unnecessarily download or store your customer data on local servers.
Q: How is sensitive payment dispute data managed?
A: Handling payment disputes involves sensitive financial data. Our dedicated dispute assistance team operates in highly monitored, secure environments to prevent data breaches.
Q: Is call and chat recording data kept secure?
A: Yes. Any calls, emails, or live chat transcripts monitored for Quality Assurance purposes are stored securely and are only accessible by authorized managers and the client.
Q: Who has access to our business data?
A: Only the specific agents, Virtual Assistants, and managers assigned to your account have access to your business operations data, governed by strict role-based access control.
Q: Do you sell or share data with third parties?
A: Absolutely not. Assistiq Global acts strictly as a data processor. We never sell, rent, or distribute your or your customers’ data to third-party marketing agencies.
Q: How long do you retain project data after contract termination?
A: Upon contract termination, any local project documentation or training manuals are securely deleted or handed over to the client within 30 days, unless required by law to be kept for accounting purposes.
Q: How can I request data deletion?
A: Clients can formally request the purging of their operational data by emailing management at thisismhammad1@gmail.com. We will execute the deletion and provide a confirmation report.