Company Contact Information:
Address: Office No 2, 1st floor, Sher Plaza, Sadiq abad, Rawalpinidi, Islamabad Pakistan
Phone: +923126966869
Email: thisismhammad1@gmail.com
Q: Does Assistiq Global ship physical goods?
A: No. Assistiq Global is a BPO and digital services agency. Our ‘shipping and delivery’ applies to the deployment of Virtual Assistants, support agents, and digital reports.
Q: How does Assistiq Global ‘deliver’ its BPO services?
A: We deliver services virtually. Our agents integrate into your existing communication platforms (Zendesk, Intercom, Shopify, Stripe, etc.) to perform tasks remotely.
Q: How long does it take to onboard and deploy a new customer support team?
A: Standard delivery/onboarding time for a small team (1-5 agents) takes between 3 to 7 business days, allowing for adequate product and policy training.
Q: How quickly can a Virtual Assistant begin working after payment?
A: Once the service agreement is signed and the initial invoice is paid, a Virtual Assistant can typically be deployed and start tasks within 48 hours.
Q: How are daily or weekly performance reports delivered?
A: Service and performance reports (QA scores, tickets resolved, dispute success rates) are delivered digitally via email or secure cloud sharing links on a scheduled basis.
Q: In what time zones are your services delivered?
A: We offer 24/7/365 service delivery. We can deploy teams to match your specific operational time zone, whether that is EST, GMT, AEST, or any other region.
Q: How do we communicate with our deployed remote team?
A: We integrate with your preferred communication channels. Typical delivery of communication occurs via Slack, Microsoft Teams, Zoom, or Skype.
Q: Are there delivery charges for digital service setup?
A: There are no ‘shipping’ charges, but standard BPO contracts may include a one-time onboarding or setup fee for IT and infrastructure preparation.
Q: How is payment dispute documentation delivered to payment gateways?
A: Our dispute experts compile the required evidence (delivery proof, communication logs) and digitally upload the rebuttal directly to the payment gateway (e.g., Stripe, PayPal).
Q: What happens if there is an internet or power outage at your facility?
A: We maintain backup power generators and redundant internet service providers at our Rawalpindi facility to ensure uninterrupted, seamless service delivery to our global clients.